What is Carping?
CARPing is the process of collecting funds from a customer’s debit or credit that is saved on file, in order to reduce or clear an outstanding debt or balance.
Example:
- A customer asks why a payment has been taken out of his/her account, despite no longer have a policy with us.
- The customer likely has cancelled policy and/or has an outstanding balance.
- The funds taken from their account would be the CARP’ed amount that we have taken in order to reduce or clear their debt.
What to do?
If you receive a similar example to this, please transfer the customer to the customer services team.