We provide our clients with the option of a rebroke, which involves seeking a more affordable alternative if the additional premium is deemed too high. Additionally, if a policy no longer meets the criteria of the current insurer, we work to find an alternative provider who will accept it.
To provide a rebroke quote, a customer service representative will calculate the cancellation figures based on that day's rates, considering both staying with the current policy or switching. They will then either schedule a call back for the sales team or directly transfer the call.
It's crucial to evaluate whether the new policy is financially advantageous and determine any necessary payments based on the accounts of the previous policies.
For policies that were cancelled due to non-receipt of documents, we require all outstanding documents to be received before proceeding with a rebroke.
If customer services have not left any notes regarding cancellation fee’s or costs, you are able to use the ‘Cancellation Calculator 2.0’ to determine these costs. Not all rebrokes are the same, so if you are unexperienced with the process, it is best for you to ask customer services to calculate these figures to ensure accuracy.