- If the "Authorised Repairer" column is ticked, the customer must use an insurance-approved repair facility to be eligible for benefits like a courtesy or replacement vehicle, as indicated in the "Courtesy Vehicle" column.
- The specific terms, including which repair facilities are considered "authorised," can be found in the insurer's policy wording, which agents should consult for details.
- Failure to use an authorised repair facility may result in the customer being ineligible for a courtesy or replacement vehicle, even if the "Courtesy Vehicle" column is ticked.