What is it?
The ‘Employment Check Tool’ is used to determine the legitimacy of a customers occupation. This is done by automating a web search to return possible social media accounts for the policyholder eg. Linkedin – This will potentially catch the customer out if they declare one occupation on their quote, but are then showing a different occupation on Linkedin.
Why is this tool needed?
As outlined in the ‘Confirm Occupation’ Tool, customers will frequently attempt to cheat the system by manipulating their risk information – more often than not to attain a cheaper price.
Customers don’t work in insurance though, so it’s often the case that they may put down an incorrect occupation which is seen as a higher risk to insurers, therefore making their insurance more expensive than it has to be!
How do I use it?
To use the ‘Employment Check’ Tool, follow the usual process – Head to ‘Validation Tools’ and locate the employment checker, as seen below:
Sticking to the usual process, select the down arrow:
In this instance, the tool brings up multiple different LinkedIn profile searches.
Here you are able to click on each profile, allowing you to check if the profile matches the policyholder in greater depth.
In this instance, the policyholder is retired. Because there is also no LinkedIn match to the policyholder, it would be safe to assume that the entered occupation is genuine.
Tips and tricks:
Don’t be scared to quiz your customer. We are an insurance broker, it is our jobs to ensure risk are insured with the correct criteria. Failure to insure a risk correctly will almost always lead to cancellations, with the majority of them being in the first month. As an agent you won’t earn commission on cancelled policies, so it beneficial to you to prod here.